How to provide terrible customer service

In the market for a new fridge?  Make sure you are ready for a thrill ride.  My fiancee and I went to get one last Monday, it seemed simple.  Every one in the market was 40% off and there are a ton of options, like ones with water dispensers and ones without.  That’s really about the only option.  Some are big, some are not, but they all have freezers and refrigerator sections.  Oh, we did decided on a smudgeproof finish, since I have OCD and greasy fingerprints all over the front would drive me to an asylum.

My fiancee is the type of person who will look at 77 refrigerators before narrowing it down to 10, then form a subcommittee, have a meeting, and eventually pick one after hours of deliberation.  I am the type of person who will buy one 12.5 seconds after walking in the door.  I make a lot of bad decisions, in case you haven’t guessed.  Amazingly, we found one pretty quickly and made the purchase.  Once all the paperwork was done, the salesman told us, oh by the way, it wasn’t in stock.  Details, details.  After all, we only told you we were sans fridge.  No hurry, I like warm beer, spoiled meat and eating cans of soup for every meal.  Idiot.  We ended up buying the floor model for a big discount.

The next part was fresh also.  They couldn’t give us a delivery time.  That makes sense.  You know, I have 46 days off a year, so I’ll just call off the whole week, it’s no big deal.  Oh wait, I don’t.  Give me a window, dummies.  After 15 more calls, we found out Friday was the big day.  Until Friday, when they called and cancelled.  They got a dose of double wrath from my lady and ended up bringing it at 9 pm Friday night.  It wasn’t a hassle at all, we just had to shovel the driveway three times to keep it clear, I got sprayed by the water line, they lost our screws for the handle (we found them in the street on Sunday), and oh yes, it was on lock mode, so we spent some time figuring out how to turn it on (that is somewhat important, I’ve heard).

In summation, I have decided to withhold the name of this assbag company, because I may have cursed and yelled some more yesterday and we are getting a cornucopia of goodies to make up for it and I don’t want to screw that up yet.  The good news is that we have a working fridge again and I don’t have to keep my beer in the snow.  The bad news is that my body probably is working on a blood clot from all the anger that surged through my veins.  I think it’s a fair trade.